الفهرس 
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Abstract
The study aims at assessing the feasibility of using benchmarking techniques as a tool
of continuous quality improvement. And then, determining drivers and resources
needed for effective application of benchmarking in specific higher education
institutions of hospitality in Egypt.
The literature review revealed the ambiguous nature of benchmarking concept, Types,
and methods which led to varied results of their application.
Based on quantitative research methods, a questionnaire form was distributed to (137)
participants from faculties and four -year institutes of tourism and hotels.
The results identified the main drivers and the required resources needed for effective
application of benchmarking. Benchmarking outcomes were achieved in spite of
perceived obstacles. A measured framework was developed to evaluate the
effectiveness of benchmarking in higher education institutions of hospitality in Egypt.
The study recommended HEIs (1)To formulate a Benchmarking Manual for the
Hospitality Higher Education Institutions. (2) Establishing The National Benchmarking
Club and formulating the Best Practices Bank.