الفهرس 
انفصم الأول : المقدمةيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
Training is one of the important means for improving performance of employees to achieve the desired goals, training is not a wasting for time and
efforts ’’ as many people said ’’ vise versa , it is types of human investment ,
and its feedback give high profits to the company after training
We can define training as a planning and continues process, aim to fill the
employee needs of current and future to increase productivity in the
organization
Fast food restaurants based on unskilled labor, so it gives them a good training
course and use the new technology.
The follow summarize most significant distinguishing characteristics of
fast food restaurants:
- Location strategy (they are everywhere)
- Highly limited menus
- Sales volume: very high and high variable
- Fast service: high degree of self service
- Numerous part time employees with various schedules
- Use of unskilled labour – and highly skilled management
- Key role for unit managers
- Chain domination
- Simple unit; complex system
Summary
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Study Importance
The importance of study is evaluating employees training programs in fast
food restaurants through case study of Americana restaurants (KFC), so the
study was divided in to four main chapters as follows:
Chapter I
This chapter includes a general introduction on the subject of study in addition
to the problem of the study and its importance, objectives, determinants of the
study and the general framework of the study.
Chapter II
This chapter illustrates the previous research and studies, which focus on the
restaurant industry in general and fast food restaurants in particular. Which
includes restaurant concept, restaurant classification and fast food restaurants.
Chapter III
this chapter deals with studies and previous research which threw light on the
training . Which includes training concept, training importance, objectives of
training, benefits of training, method of training and procedures of preparing
training programs.
Chapter IV : field survey
A field survey was conducted in order to deal with and evaluate employees
training programs in fast food restaurants through case study of Americana
Summary
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restaurants (KFC). Data was collected through employees’ questionnaire and
personal interviews with training coordinator.
This field survey was divided into four basic researches as follows:
First research: methodology of the study.
Second research: Analysis of the field study.
Third research: results and discussions.
Fourth research: recommendations.
Based upon both the literature reviewed and the field study findings, the
following recommendation could be concerned:-
1. The company should adopts an policy to evaluate trainees before
training start the training program , to identify weaknesses and
identifying training needs of trainees before starting the training process
and hence the possibility of identifying training goals and training
program that achieves these goals.
2. Trainees must be evaluated before and after training program, which
help the company to identify the actual results for training and the
feasibility of training.
3. The training program must meet the aspirations of the trainees that by
knowing opinions and their needs and making them help in preparing
training program, which would lead to employees’ satisfaction.
4. The training program should rely on various training means and
methods because of their important role in the training process, taking
in to account that there is no method or means of training reform at all
times and with all trainees, but that the methods and means of training
vary by program and time interns.
Summary
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5. Attention to the selection of trainers who are able to achieve the
objectives of the training program , and training them to use all of the
methods and means of training, and provide them with the necessary
knowledge and expertise to qualify for the training of the trainees.
6. Attention to assess trainees for trainers taking the results of these
assessments and thus to identify the weaknesses in their trainers and
work on their development.
7. Providing more appropriate training environment than current and in
reinforcing the training process, whether in terms of equipment or time
or framework, safety and comfort.
8. Support the human relation and preserving working as teamwork.
9. Trainers must deal with all trainees by objectivity and fairness.
10. The trainees should be given enough time to express their views and to
identify their problems.
11. To shed further light on the knowledge associated with the schedule of
work and wage policies, vision and principles of the company,
Appearance and personal hygiene , Functions, Security and safety and
food hygiene.