الفهرس 
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Abstract
1.1 Research Problem
Although The Room Service Department and the Attendants performance, are an integral part of the hotel food and beverage operation , But it has been noticed recently that most four star hotel concentrate their efforts in generating revenue from other outlets such as main restaurant, coffee shop and entertainment facilities ,therefore we must pay more attention to room service department ,and attendants performance must be improved as A tool for improving Room Service Department revenue in four star Cairo hotels, and to face the challenge in dealing with different types of guests to satisfy their needs, and to enable room service department to become the most generating revenue center.
1.2 The Aim of the Study
The aim of this study is to give Guidelines to food and beverage managers in four-star hotels in Cairo concerning the room service attendant skill and brief Evaluation of these skills.
1.3 Objectives of the Study:
1. Highlighting the importance of room service attendants’ performance.
2. Evaluate the four star Hotels Room Service attendants skill in Cairo
3. Develop a room service attendant evaluation sheet
4. Presents specific guidelines for food and beverage managers to provide
Reasonable care for room service attendants
.