الفهرس 
INTRODUCTIONOnly 14 pages are availabe for public view
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Abstract
Patient safety is a fundamental principle of healthcare, along with access, timeliness,
efficacy, efficiency, appropriateness and acceptability. Patient safety aims at making
health care safe for both clients and health service staff.
Patient safety friendly hospital! health facility assessment is a mechanism developed
to assess patient safety in hospitals! health facility. It provides institutions with a means to
determine the level of patient safety, whether for the purpose of initiating a patient safety
program or as part of an ongoing program. The assessment is conducted through an
external, measurement-based evaluation although it can also be conducted internally for
self-assessment. Assessment has a number of benefits; it demonstrates commitment and
accountability regarding patient safety to the public, it offers a key benchmarking tool,
delineates areas of weakness and encourages improvement to attain standard targets, and
finally, it provides motivation for staff to participate in improving patient safety. The
ultimate goal of the initiative is to improve the level of patient safety by creating
conditions that lead to safer care, thus protecting the community from avoidable harm and
reducing adverse events in hospital! health facility settings.
Hence, the aims of this study were to evaluate the patient safety standards
implemented in family health centers in Alexandria. In addition to, Identify the level of
clients’ satisfaction regarding patient safety measures provided in family health centers in
Alexandria.
Descriptive exploratory research design was adopted to carry out this study. The
study was conducted in 6 family health centers representing five (5) health zones in
Alexandria Governorate, namely San-Stefano, Smoha, EI- Qulea, AI- Amrawy, EI-
Mandara, and El-AmI family health center. All available and assigned nurses in the
selected family health centers were included in the study, giving number 140 nurses. One
of each key respondents (manager, physician, patient safety officer, infection prevention
and control officer, environmental safety officer, waste management officer and lab
technician) in the selected family health centers were included in the study giving a
number of 42 key respondents. Convenience sample of 20 clients at each of the selected
family health centers were chosen giving a number of 120 clients. The total sample size
was42 health care providers and 120 clients. Moreover, Questionnaire sheets were
distributed to the health care providers for collect the necessary data regarding health care
provider’s knowledge about patient safety. The clients were interviewed individually by
the researcher to identify their satisfaction regarding patient safety measures in health care
facility. The data collection period extended for 4 months (from September to December
2015.