الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
Quality improvement in healthcare today is going on at many levels but is generally poorly coordinated. The patient’s perspective ought to be a key component of any quality improvement strategy. Quality from the patient’s perspective includes access to care, responsiveness and empathy, good communication, clear information provision, appropriate treatment, relief of symptoms, improvement in health status and, above all, hazard- free care.This study aimed to describe out-patient satisfaction and its associated factors with medical care at dermatology clinic affiliated to Mansoura university hospital.The out-patients questionnaire included the following items socio-demographic characteristics, attitude towards the provided service, statements developed to assess patient satisfaction towards art of care, technical management dimension, accessibility dimension, Structure dimension. This study showed that most of the sample outpatients were highly satisfied by the items of art of care dimensions which included way being treated at the pharmacy (96.5%), respect from health team during visit (94.5%), listening and/or answers to patient complaint (92.0%), way of examination was conducted (93.2%).Concerning the items of “technical management dimensions”, patients were highly satisfied by nurse assistance (95.0%) and quality of service provided (91.0). explanation of current condition by physician showed moderate satisfaction (75.5%). The sample outpatients demonstrated low satisfaction for privacy in the examination room (52.5%).