الفهرس 
AbstractOnly 14 pages are availabe for public view
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Abstract
The effectiveness of individual employees, teams, and entire organizations is measured by their ability of managing interpersonal conflict at work using the proper organizational conflict management style. One of the most crucial challenges in the lives of people, groups, and organizations is the decision-making process, it is a human function that requires a great deal of intellectual and emotional energy, which prompted researchers to study the decision-making process in its various aspects and dimensions.This research aims to explore the role of the demographic characteristics of employees on recognizing the applicable organizational conflict styles and the decision-making process, and examine the relationship between the organizational conflict and decision making in Egypt Air Airlines.To achieve the general aim of the research and its objectives, the research used a descriptive analytical approach with a quantitative methodology based on designing an online questionnaire which distributed to a random sample of employees of Egypt Air Airlines, consisting of 447 employees and managers.This research came to these results, the decision-making quality affected by some of the conflict management styles, and the preferences of the conflict management styles affected by the qualification levels of the employees.This research propose some recommendations as: training programs for administrative leaders in the Egypt Air Airlines Company should be designed to develop the skills to use all styles of conflict management, and provide them with the skills necessary to diagnose conflict and understand its dimensions, and enhance the effective intergroup collaboration, innovation, and productivity are by the thoughtful and intentional integration of diversity-focused programs that encourage inclusion, respect, and equal treatment of people in the workplace
Keywords: Egypt Air Airlines, Decision Making, Organizational Conflict.